Your Privacy Matters at btjili
This Privacy Policy explains in plain English how btjili collects, uses, stores, shares, and safeguards your personal data when you register, deposit, play, and interact with any part of the btjili platform. We believe transparency is the foundation of trust — so we aim to be clear, specific, and honest about every data practice described here.
Privacy at a Glance
Six principles guide how btjili handles your personal data. These are not aspirational statements — they reflect binding operational commitments that apply to every piece of data we hold about you.
Minimal Collection
btjili only collects the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal and regulatory obligations. We do not collect data speculatively.
Secure by Design
All data transmitted between your device and the btjili platform is protected by 256-bit SSL/TLS encryption. Sensitive fields such as passwords and payment credentials are stored using industry-standard hashing and tokenisation techniques.
No Data Selling
btjili does not sell, rent, or trade your personal data to any third party for their own marketing purposes — ever. Your data belongs to you. We share it only with essential service providers and only on a need-to-know basis.
Your Control
You have the right to access, correct, and request deletion of the personal data btjili holds about you. You can also opt out of marketing communications at any time by contacting our support team at [email protected].
Defined Retention
btjili retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. When your data is no longer required, it is securely deleted or anonymised.
Breach Notification
In the unlikely event of a personal data breach that poses a material risk to affected players, btjili commits to notifying affected users without undue delay and taking immediate steps to contain and remediate the breach.
1. Information We Collect
Registration & Identity Data
When you create a btjili account, we collect your full legal name, date of birth, gender, residential address (including city, district, and postal code), email address, and mobile phone number. This information is required to create and manage your account, verify your identity, and comply with our Know Your Customer (KYC) obligations. Players in Bangladesh may be asked to provide their National ID card number or passport number as part of the identity verification process.
Financial & Transaction Data
To process deposits and withdrawals, btjili collects information about the payment methods you use, including mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and others), and card details (Visa, Mastercard) where applicable. For card payments, btjili uses tokenised payment processing — we do not store your full card number on our servers at any time. A complete record of all deposits, withdrawals, bonuses credited, and wagering activity is maintained in connection with your account for audit, compliance, and dispute resolution purposes.
Technical & Device Data
When you access btjili via a web browser or mobile device, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type and model, screen resolution, referring URL, pages visited on the btjili platform, session duration, and click-path data. This information is used to ensure the platform functions correctly on your device, to detect fraudulent or suspicious access patterns, and to improve the overall user experience.
Communications Data
If you contact btjili's support team via email, live chat, or any other channel, we retain a record of that correspondence, including the content of your messages, the date and time of contact, and any resolution provided. This data is used to manage your support requests, improve our service quality, and as a reference in the event of a dispute.
Verification Documents
As part of our KYC and responsible gaming obligations, we may request and retain copies of identity documents (National ID card, passport, driving licence), proof of address documents (utility bills, bank statements), and proof of payment method ownership. These documents are handled with the highest level of security and are accessible only to authorised compliance personnel.
Data Categories Summary
| Category | Examples |
|---|---|
| Identity | Name, DOB, NID, address |
| Financial | bKash no., bank account, card token |
| Technical | IP address, device type, browser |
| Behavioural | Pages visited, session length, bets placed |
| Communications | Support chat logs, email records |
| Documents | ID scans, address proof, card proof |
What We Do NOT Collect
- Full, unmasked payment card numbers
- PIN codes or card CVV/CVC numbers
- Mobile banking PINs or OTP codes
- Your btjili account password in plaintext
- Biometric data (facial recognition, fingerprints)
- Data about your activity on other websites not operated by btjili
2. How We Use Your Data
btjili uses the personal data we collect for the following specific purposes. We rely on different legal bases for each purpose, as detailed below. Where we rely on legitimate interests, we have carefully balanced those interests against your right to privacy and concluded that our use of the data is proportionate and does not override your fundamental privacy rights.
Account Management & Service Delivery
Your identity and contact data are used to create, maintain, and manage your btjili account, to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, to credit bonuses and promotional rewards, to settle sports bets and casino game results, and to provide account statements and transaction histories. This processing is necessary for the performance of our contract with you as a registered btjili player.
Identity Verification & Fraud Prevention
btjili uses your identity data, financial data, and technical data to verify your identity, confirm that you meet our age eligibility requirement of 18 years or older, detect and prevent fraudulent transactions and account abuse, and investigate any suspicious activity on your account. This processing is necessary for our legitimate interests in maintaining a safe and fair platform and for compliance with our legal obligations under applicable anti-money laundering and know-your-customer frameworks.
Responsible Gaming Monitoring
Your gaming activity data — including deposit frequency, bet sizes, session duration, and loss patterns — is used by our responsible gaming system to identify signs of potentially problematic gambling behaviour. Where our system or support team identifies a concern, we may reach out to you proactively or apply account-level protections such as temporary deposit limits or a cooling-off period. This processing is carried out in your vital interests and in fulfilment of our responsible gaming obligations.
Customer Support
Communications data and account information are used by our support team to respond to your queries, resolve disputes, process complaints, and improve the quality of our support service. Support interactions may be monitored and recorded for training and quality assurance purposes.
Marketing Communications
With your consent, btjili may use your contact details to send you promotional communications about new games, seasonal offers (such as BPL promotions, Eid bonuses, or Pohela Boishakh specials), exclusive loyalty rewards, and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to withdrawal.
Platform Improvement & Analytics
Technical and behavioural data is used in aggregated, anonymised form to analyse platform usage patterns, identify and fix technical issues, test new features, and improve the overall performance and usability of the btjili platform. Where analytics involve personal data, we ensure that appropriate safeguards are in place and that the data is not used to make automated decisions that produce legal or similarly significant effects on individual players without human review.
3. Data Sharing & Disclosure
Payment Processing Partners
To process your deposits and withdrawals, btjili shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks, and participating banks. These providers are bound by their own data protection obligations and are only permitted to use your data for the purpose of processing your specific transaction.
Game Studio Providers
The casino and sports betting games on the btjili platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games, certain technical data (such as a pseudonymous player session token) is passed to the game provider. Game studios are not provided with your full name, payment details, or contact information.
Identity Verification Services
btjili may use third-party identity verification services to assist with KYC checks. Where your identity documents are submitted for verification, the relevant service provider will process your data under a strict data processing agreement that limits their use of the data solely to performing the verification check on btjili's behalf.
Legal & Regulatory Disclosure
btjili may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, court order, or regulatory obligation. We will only make such disclosures to the extent strictly required by the relevant legal demand and will, where permitted by law, notify affected players of such disclosures.
Third Parties We Work With
- Payment Gateways — bKash, Nagad, Rocket, Upay, Visa, Mastercard networks
- Game Studios — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi (session tokens only)
- KYC Providers — Identity document verification services (documents only, under strict DPA)
- Cloud Infrastructure — Hosting and database providers operating under confidentiality agreements
- Fraud Detection — Third-party fraud screening tools using anonymised risk signals
- Customer Support Tools — Support ticket and live chat platforms used internally only
- Legal Authorities — Law enforcement and regulatory bodies where required by law
4. Cookies & Tracking Technologies
The btjili website uses cookies and similar tracking technologies (including local storage and session storage) to ensure the platform functions correctly, to remember your preferences, to maintain your login session securely, and to collect aggregated analytics data about how the platform is used. A cookie is a small text file placed on your device by the btjili web server when you visit the site. Cookies do not contain executable code and cannot access other files on your device.
Types of Cookies Used
Required for the platform to function. These cookies manage your login session, maintain your account state, and enable secure payment flows. They cannot be disabled without breaking core platform functionality.
Remember your preferences such as language, display settings, and recently viewed games. These are not strictly necessary but improve your experience. You may disable them via your browser settings.
Collect anonymised data about how visitors navigate the btjili platform, which pages are most visited, and where technical errors occur. This data is used solely to improve platform performance and usability.
Assist in detecting and preventing fraudulent activity, bot traffic, and suspicious login attempts. These cookies are essential to maintaining account security and platform integrity and cannot be disabled.
Managing Your Cookie Preferences
Most modern web browsers allow you to control cookie settings through the browser's privacy or settings menu. You can choose to block all cookies, block only third-party cookies, or delete existing cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your btjili account and using core platform features. Detailed instructions for managing cookies in commonly used browsers (Chrome, Firefox, Safari, Edge) are available in each browser's support documentation.
No Cross-Site Tracking
btjili does not use advertising networks, social media tracking pixels, or cross-site tracking technologies that would allow your activity on the btjili platform to be monitored by third parties on other websites. Our analytics tools are configured to collect data about activity on btjili.net only and are not shared with advertising platforms.
5. Data Security & Storage
btjili takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. The measures described below represent our current baseline security posture and are reviewed and updated regularly in response to the evolving threat landscape.
Encryption in Transit
All data transmitted between your browser or mobile device and the btjili platform is encrypted using TLS 1.2 or TLS 1.3 protocols with 256-bit encryption keys. This means that any data you enter on the btjili platform — including your login credentials, payment details, and personal information — is fully encrypted before it leaves your device and cannot be read by anyone intercepting the transmission.
Encryption at Rest
Sensitive personal data fields stored in btjili's databases — including identity document data, payment method details, and account credentials — are encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only and is governed by role-based access controls. All access to production databases is logged and audited.
Password Security
btjili never stores your account password in plaintext. Passwords are processed using a one-way cryptographic hashing algorithm with a unique per-user salt before storage, meaning that even btjili's own technical staff cannot retrieve your original password. This is why we cannot tell you your forgotten password — we can only help you reset it. btjili recommends choosing a strong, unique password for your account and enabling two-factor authentication for additional protection.
Infrastructure Security
The btjili platform is hosted on secure cloud infrastructure with physical access controls, network firewalls, intrusion detection systems, and regular vulnerability scanning. Our infrastructure undergoes periodic independent security assessments. All staff who have access to personal data receive mandatory data protection and security training as part of their onboarding process and annually thereafter.
Security Measures at a Glance
- 256-bit TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Salted cryptographic hashing for all account passwords
- Role-based access controls on all internal systems
- Network firewalls and intrusion detection systems
- Regular third-party vulnerability assessments
- Mandatory staff data protection training
- Tokenised card processing — no raw card numbers stored
- Full audit logging of database and admin system access
- Data breach response plan with player notification protocol
6. Your Privacy Rights
As a btjili player whose personal data we hold, you have the following rights in relation to that data. These rights apply to all players regardless of their location. Exercising these rights will not affect the quality of service you receive from btjili, provided that the exercise of a right does not prevent us from meeting a legal obligation or maintaining account security.
Right of Access
You have the right to request a copy of all personal data that btjili holds about you, along with an explanation of how that data is being used, the categories of data held, the purposes of processing, the retention periods applied, and the identities of any third parties to whom the data has been disclosed. We will provide this information in a structured, machine-readable format where technically feasible.
Right to Rectification
If any personal data that btjili holds about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented. Minor corrections such as updating your phone number or address can typically be made directly through your account profile settings. For corrections to identity data (such as your legal name or date of birth), we may require supporting documentary evidence before making the change.
Right to Erasure
You have the right to request that btjili delete the personal data we hold about you, subject to certain limitations. btjili may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after you request erasure. In such cases, we will inform you of the specific legal basis for retaining the data and the expected retention period. Where erasure is possible, it will be completed within 30 days of your request being confirmed.
Right to Restrict Processing
In certain circumstances — such as where you contest the accuracy of the data we hold, or where you have objected to processing pending verification of whether our legitimate interests override yours — you have the right to request that we restrict our use of your personal data to storage only, until the relevant matter is resolved.
Right to Object to Marketing
You have the absolute right to object to the use of your personal data for direct marketing purposes at any time. Once we receive a valid objection, we will stop processing your data for marketing within 5 business days and will not resume marketing communications unless you provide a fresh, explicit consent. This right is unconditional and does not require any justification on your part.
7. Data Retention Policy
btjili retains personal data only for as long as is necessary for the purpose for which it was originally collected, or for as long as we are required to retain it by applicable law or regulation. The table below summarises the standard retention periods we apply to the main categories of personal data we hold. These periods may be extended in specific circumstances, for example where data is required to be preserved in connection with an ongoing legal dispute, investigation, or regulatory inquiry.
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation (AML / KYC regulations) |
| Financial Transaction Records | 7 years from transaction date | Legal obligation (financial record-keeping) |
| KYC Verification Documents | 5 years after account closure | Legal obligation (anti-money laundering) |
| Gaming Activity Logs | 3 years from the date of activity | Legitimate interest (dispute resolution, fraud prevention) |
| Support Communications | 2 years from last contact | Legitimate interest (service improvement, dispute history) |
| Marketing Consent Records | Until withdrawal of consent + 1 year | Legal obligation (proof of consent) |
| Technical & Device Logs | 90 days from collection | Legitimate interest (security monitoring) |
| Self-Exclusion Records | Indefinite (permanent record) | Legal obligation (responsible gaming compliance) |
Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from our systems, or — where full deletion is not technically feasible due to backup storage cycles — irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without limitation, as it no longer constitutes personal data.
8. Policy Updates & Contact
btjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory guidance, the introduction of new platform features, or feedback from our player community. When we make material changes to this Policy, we will publish the updated version on this page with a revised "Last Updated" date and, where the changes are significant, we will notify registered players by email.
We encourage you to review this Privacy Policy periodically, particularly before providing us with any new category of personal data. Your continued use of the btjili platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms, except where applicable law requires us to obtain a fresh consent for any new processing activity.
Children's Privacy
The btjili platform is strictly intended for adults aged 18 and above. btjili does not knowingly collect or process personal data relating to persons under the age of 18. If we become aware that we have inadvertently collected personal data from a person who is under 18 years of age, we will take immediate steps to delete that data from our systems and close the associated account. If you are a parent or guardian and believe that your child has registered a btjili account or provided personal data to us, please contact [email protected] immediately so that we can investigate and take appropriate action. 18+
International Data Transfers
btjili's primary player base is located in Bangladesh and our platform is operated with Bangladesh Standard Time (BST, UTC+6) as the reference time zone for all operations. Where personal data is processed by third-party service providers whose infrastructure is located outside Bangladesh, btjili ensures that appropriate contractual safeguards are in place — including standard contractual clauses or equivalent transfer mechanisms — to protect your data to a standard equivalent to that described in this Privacy Policy, regardless of where the processing physically takes place.
Contact the btjili Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way btjili handles your personal data, please contact us using the details below. Our privacy team operates on Bangladesh Standard Time (UTC+6) and aims to respond to all privacy-related enquiries within 2 business days.
Support and privacy enquiries: [email protected]
Please use the subject line "Privacy Policy Enquiry" or "Privacy Rights Request" so that your message reaches the correct team without delay.
This Privacy Policy was last updated in January 2026 and supersedes all previous versions. btjili is committed to protecting the privacy and personal data of every player across Bangladesh. 18+
Questions About Your Data? We Are Here.
Our support team is available 24/7 on Bangladesh Standard Time. Whether you want to access your data, update your preferences, or simply learn more about how btjili protects your privacy — we are always ready to help.
Gambling involves risk. Please play responsibly. btjili is for adults aged 18 and above only. 18+